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Make Brainstorming a Regular Practice
… in brainstorming sessions.
I strongly encourage organizations to take the time to solicit ideas, feedback and brainstorm during their meetings, conferences and rallies, but remember to bring that energy and involvement back to the workplace as well!
Michael Kerr, January 2012
Consulting Employees Improves Engagement
… to ensure you haven’t overlooked any obvious pitfalls, and it’s a way to get real, honest feedback and even better ideas on the issue at hand.
And study after study confirms that when employees are given an opportunity to voice their concerns and share their feedback and ideas in a meaningful way, not only do morale and engagement levels rise, the overall success of the organization improves.
Michael Kerr, January 2012, www.HumoratWork.com
…
Thinking Outside the Meeting
… also talking about challenging our basic assumptions about meetings. Like do we really need to feed people? Who says we have to have washrooms readily available? In fact, do we even need attendees to make a meeting successful? I mean, come on, aren’t the meeting attendees the ones most likely to complain about your meetings in the first place?
To recap: I’m simply talking about thinking outside your meeting.
Which, if you’re in a boring meeting right now, there’s a good chance …
Are you measuring the right stuff?
… One of they ways they do that is by asking their customers some non-traditional customer feedback questions:
Question 1: On a scale from 1 – 10, How likely would you be to recommend Zappos to a friend or family member?
Question 2: On a scale of 1-10 how likely would you be to request the person you spoke with again?
Question 3: On a scale of 1-10 how likely would you be to recommend this person to a friend or coworker?
Question 4: On a …
Humor Helps Create a Safer Workplace
… and positive, supportive communication with each other, then it is that much easier to offer feedback and call each other out when someone is doing something in an unsafe manner.
Humor can help us disagree with each other, without being disagreeable, so no matter how touchy a safety issue is, humor helps build the kind of working relationship between co-workers where it’s easy to be open and honest with one another.
Copyright 2010. Michael Kerr, mike@mikekerr.com …
Humor at Work: Job Swaps and Rules Diet
Job Swap to Spark Creative Thinking
Creativity feeds off of making random associations and changing perspectives, which is one reason why the company Bonasource Inc. has each employee spend one week per quarter in a department totally unrelated to their own department. The mini sabbaticals help people stay fresh and keep motivated, and results in a big payoff in new ideas and enhanced creativity. Job swaps like this also help to break down …
For Inspiring Customer Service, Don’t Insult Your Customers (Future Shop)!
… that that customer might have made with you.
3. Don’t pretend to want to hear customers’ feedback. If you want their feedback, make it easy for customers to give it to you. Don’t make your customers enter a long code that you first have to locate, only to be told that your chance to give feedback expired after 30 days of purchasing the product!
Who knew “caring” came with an expiry date?
I Can Hear You Smiling
… program. The
program analyzes their smile on a scale of 0-100, and offers them
a printout with feedback on how to improve their smile, such as,
“You still look too serious” or “Lift up your mouth corners.”
It is hoped the program will inspire employees to smile all day.
Rave Reviews for Michael Kerr – Page 9
… Scott, Chief Operating Officer, Real Estate Board of Greater Vancouver
“Based on delegate feedback, your presentation was right on the mark.
Out of a possible 4.0, your talk earned a 3.9! What a super way to wrap up the meeting!” Katherine Clark, Executive Director, Credit Union
“You were an energizing inspiration to our group, sharing relevant and insightful ideas. I would not hesitate to recommend you and your gift for keeping audiences thinking, laughing and walking away …
Is Humour (or Humor) in the Workplace a Joke?
… Not only are those two things NOT mutually exclusive, they actually complement each other and can feed off each other!
And here’s my own personal “bottom line” – even if adding more humour into your workplace doesn’t have all the positive effects I believe it will in terms of increased productivity and improved relationships and improved trust, and increased creativity and innovation, and less stress and better customer service and improved communications, then ask yourself this: …