The Hump Day Humor-Gram, March 15, 2006, Issue Number 167

1. The Smile Transfer Protocol Program 
2. Mike's Fun at Work Tip
3. Quote of the Week 
4. It's a Wacky, Wacky World
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1. The Smile Transfer Protocol Program 

Barry Williams, who “humorized” the operation of 
Barney’s Motel in Brandon Manitoba, is back at it again. 
Barry has created a ”Smile Transfer Protocol” program
for his employees at his new workplace. The program 
is so simple, yet it has proven to be remarkably 
effective. The STP program simply encourages employees 
to record the number of times each day they are able to 
“transfer” a smile from themselves to a customer, simply 
by smiling themselves and saying hello. Barry says this 
simple program has caused morale to soar amongst his 
employees. And to encourage and reward their efforts, 
he offered a prize to whoever could generate the most 
smiles at the end of the first week. Barry loves it 
because it’s measurable, it’s having an impact on both 
employees and customers, and it goes to the heart of 
great service, which is not JUST smiling blindly at the 
customer, but rather getting the customer to smile at you! 
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2. Mike's Fun at Work Tip
 
I’m giving you plenty of notice so you have no excuse: 
March 26  is “Make Up Your Own Holiday” day. So why don’t
you bump it on over to Monday this year, so folks can have 
a fun day at work, or heck, since it’s a holiday, be given 
the day off for good behavior. All you need to do is think 
up what the name of the holiday will be, or hold a contest 
at your workplace to see who can devise the best 
“made-up” holiday!   
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3. Deep Thought of the Week

“The most precious thing we have is life. 
Yet it has no trade-in value.”
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4. It's a Wacky, Wacky World 

A box of highly graphic X-rated fortune cookies (who knew?)
accidentally got delivered to a Brooklyn politician’s 
fundraising event, raising more than a few eyebrows
from the stunned guests!  

Happy Hump Day everyone. I hope all your fortunes are 
happy ones. 
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Copyright Michael Kerr, 2006  mailto:mike@mikekerr.com     
Reach Michael at 1-866-609-2640/http://www.MikeKerr.com.