Humour at Work Blog ↓
Make Brainstorming a Regular Practice
I was the closing keynote speaker at an event recently, and, as I typically do, I sat in on the presentations prior to mine. There was one presentation where a company manager gave the audience ten minutes to generate ideas for improving customer service. Now this is a very normal occurrence at many of the [...]
Consulting Employees Improves Engagement
I read a story in the paper the other day about WestJet’s tentative plans to purchase smaller planes and move into smaller, regional communities, thus taking on AirCanada head to head in more places. The line that caught my eye in the article was the mention of having to consult before making a final decision–not [...]
Boost Brainstorming Sessions with Some Outside Ringers
When I was a kid, I used to get Guy Lafleur and Gordie Howe to come and play street hockey with my team. I was, of course, roundly criticized for bringing in outside ringers. Okay, so that never really happened. But now, as a somewhat mature, creative adult, I totally agree with the concept of [...]
Actions Speak Louder Than Words
As a high-energy “motivational speaker” (and I put that in quotes because I really do dislike that term) I sometimes get asked by my clients to deliver the following message to their employees: “Tell them what a great organization we are and how much we (we being the senior management team) care about them.” And whenever [...]
Who Offers the Worst Customer Service in Canada?
I enjoyed watching the last episode of CBC’s Marketplace, wherein they went hunting for Canada’s worst customer service. The reason I suspect that I’m not the only one who enjoys watching these shows is partly the same reason we all rubberneck at a car accident, and partly because we can all relate. I mean seriously, [...]